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Boston, January 19, 2022 – USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These two market leaders are joining forces to bring Genesys unmatched expertise coupled with access to a mature, AI-powered Knowledge Management solution, USU knowledge management. "This exciting…

Operators can avoid costly hardware investments while virtualizing and upgrading their fiber networks to meet faster broadband requirements for homes and businesses with the latest release of two new top-of-the-line optical line terminals (OLTs) and multi-terabits. The staggering 1.4Tbps uplink capacity of the new Lumia T6 turned on makes it…

According to Macro 4 research, 60% of UK domestic water and energy customers prefer not to call customer service if they can use online tools to solve their problemsCrawley, UK, March 22, 2022 – Most consumers are ready to swap customer service calls for digital self-service in the wake of…

London-based broadband provider G.Network and technology provider Xantaro to test next-generation fiber broadband using Nokia 25G PON equipment A successful trial of the latest development of all-fibre broadband networks recently took place in central London, which could help bring the UK up to date with internet connectivity for business. Working…

Möglingen, April 14, 2022. An American mobile communications provider has chosen USU knowledge management to optimize and deliver its customer service. Their goal is to create a high quality and innovative service experience for customers at any time and in any channel. The mobile operator will also use the USU…

With a growing number of telecom and fiber operators in the US offering MultiGigabit services (2 Gigabit or more), InCoax Networks has introduced its new family of MultiGigabit Network Termination Equipment (NTE) that is simplifying deployments for at-risk operators to stay behind.The MultiGigabit market will continue to grow, as reported…

Munich, May 23, 2022 - The Munich-based technology company yoummday, a platform for comprehensive customer services, wants to grow further and position itself closer to the capital market. On May 1, 2022, the first member for the new Advisory Board was recruited: Carola Wahl, an experienced supervisory board member with…

Broadband network operators can ensure a seamless business and smart home experience for their customers with the release of two new multi-gigabit Customer Premises Equipment (CPE) devices today at the FTTH conference in Madrid. S&T Iskratel has unveiled its Iskratel Innbox X24, a multi-gigabit XGS-PON optical network terminal (ONT) offering…

Over half of retail respondents in UK and US fear service levels will decline due to staffing difficulties Order fulfillment reported as top concern, followed by internal budget constraints hampering customer experience London, July 18, 2022: 44% of retail leaders say they do not have enough staff to support…

Locations in Morehead, KY and Malvern, PA recognized in the small employer category Malvern, Pennsylvania – April 20, 2023: Rajant Corporation, the pioneer of Kinetic Mesh® wireless networking, headquartered in Malvern, Pennsylvania, with manufacturing and development operations in Morehead, Kentucky, is now a three-time consecutive award-winning employer. The Philadelphia Inquirer's…