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Ascensos implements IRIS Clarity’s state-of-the-art voice isolation software to eliminate background noise during customer calls

Posted by Brown

  • Leading independent customer management service provider in Europe to deploy IRIS Clarity voice isolation software across its contact center

  • Ascensos is leading the movement towards better client engagement, improved well-being of colleagues and increased consultant productivity, through the adoption of a revolutionary technology

London, UK; October 10, 2022: promotionsthe leading client management outsourcer in Europe representing world-class brands, has partnered with IRIS audio technologiesthe team behind the AI-powered voice isolation app, IRIS Clarity. With IRIS Clarity technology, Ascensos will eliminate annoying background noise in customer service calls to improve the overall customer experience, employee well-being, productivity and performance.

Following a successful proof of concept in July 2022 for Ascensos employees working both onsite and from home, the company is implementing IRIS Clarity for the first 1,500 call center consultants in the UK, South Africa and Romania, with plans to expand further. Consultants who took part in the proof of concept provided overwhelmingly positive feedback on the software and reported smoother call interactions, with less repetition from both customers and consultants.

IRIS Clarity is AI-powered software that removes distracting background noise from customer and VoIP calls, while seamlessly integrating with existing CCaaS and UCaaS platforms. Its two-way functionality benefits both agent and customer by eliminating noise on both sides of a call, improving focus, engagement and well-being, and bringing control to often uncontrollable auditory environments.

John Devlin, co-founder and CEO of Ascensos, commented: “Background noise has always been a frustration for both consultants and clients during customer service calls, as they rarely occur in a controlled environment. Equipping our colleagues with the right tools to be effective in their role has always been a key consideration for us. Clear communication between a client and a consultant means everything in our line of work and what could be better than a solution with a proven track record of achieving this. Our consultants want to do a great job of helping to deliver the right results for clients quickly, and anything that makes that easier will have a positive impact on client and employee satisfaction, as well as promoting mental health and well-being at a long term of our staff.”

Jacobi Anstruther, founder and CEO of IRIS Audio Technologies, added: “IRIS is disrupting the industry by bringing a higher standard of audio quality as the new benchmark in customer communications. As a leading customer service outsourcing provider, Ascensos is leading this movement towards better customer engagement, consultant productivity, and employee well-being. With IRIS Clarity, Ascensos is the first major call center outsourcer to adopt the technology and significantly differentiate its offering.”

To find out more about IRIS Clarity, visit the website here: https://iris.audio/clarity-enterprise.

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About IRIS Clarity
IRIS Clarity is an AI-powered software solution that removes distracting background noise from customer and VoIP calls. Real-time and two-way, IRIS Clarity allows participants on both sides of a call to instantly enjoy clearer sound, no matter where they are. IRIS Clarity improves focus, engagement and well-being, bringing control to otherwise uncontrollable environments.

PR contact:
Lia Jones
Comms Co
ljones@thecommsco.com
+447876117760

About Ascensos
Ascensos is an independent, privately owned, award-winning customer contact, management and engagement company, supporting domestic and international retail and e-commerce brands and their customers, from the UK, Romania, Turkey and South Africa.

Through agile and adaptable solutions, Ascensos seeks to create better customer experiences by supporting our brand partners, delivering meaningful and relevant roles to our colleagues, and supporting the communities where we operate.

PR contact:
William Carson
Director of Marketing Engagement
william.carson@ascensos.com
+44 7734 22 00 58