Injixo’s scalable, cloud-based WFM solution enables better customer experience and increased efficiency
London, UK, 7 December 2022InVision Software today announced that it is cloud-based injixo workforce management (WFM) solution was accepted into the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace.
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To deliver effective and efficient customer service and meet service level agreements, public sector organizations need to have the right agents with the right skills available at the right times within their contact centers. With organizations providing a diverse range of services, across a growing range of digital channels, matching people to demand is a complex and ever-evolving problem.
Already used by over 300 customers worldwide in the public and private sectors, injixo simplifies and streamlines contact center workforce management, streamlining the process to increase efficiency and increase service levels.
injixo digitizes the entire workforce management process through a scalable, reliable and secure cloud-based solution covering forecasting, scheduling, intraday management, agent self-service and AI-powered reporting. Its powerful functionality and easy-to-use interface saves managers time while ensuring that customer needs are met. Through agent self-service capabilities, injixo makes it easy for agents to manage their workload, swap shifts, and request time off. This increases engagement and improves staff retention.
Richard Saqladi, InVision’s Regional Sales Director, UK, Ireland, Nordics & Benelux said: « InVision is delighted to be awarded a place in the G-Cloud framework – this reflects our drive and passion to expand the delivery of our innovative injixo cloud WFM solution to the public sector. The G-Cloud initiative enables customers in this space to streamline their procurement process and match requirements and budget with a list of approved vendors. We look forward to welcoming new customers of the public sector through the platform and to develop great partnerships for the future ».
Created by the UK government’s Crown Commercial Service (CCS), the G-Cloud 13 framework is an online catalog where public sector customers can purchase cloud-based computing services such as hosting, software and cloud support. It simplifies the way the UK public sector buys and delivers services by creating a pay-as-you-go services market that can be easily scaled up or down, encouraging the adoption of cloud solutions and services.
injixo is the award-winning multi-channel cloud workforce management application for contact centers and customer service operations from InVision (FRA: IVX). Over 300 clients ranging in size from 50 to over 4,000 workstations trust injixo to bring work and demand into perfect balance, embracing the constant change of their business. With injixo, you spend less time and effort on manual forecasting and planning, while maximizing efficiency and focusing on what really matters: your people and customers. For more information visit www.injixo.com.
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