Möglingen, April 14, 2022. An American mobile communications provider has chosen USU knowledge management to optimize and deliver its customer service. Their goal is to create a high quality and innovative service experience for customers at any time and in any channel. The mobile operator will also use the USU Help Center to extend its self-service support information on its website, while centrally managing it from its own knowledge base and thus not requiring duplicate maintenance efforts .
In a thorough market evaluation, USU was found to be the best solution. The customer experts put the USU system through its paces in an individual test environment for several months. In addition to its extensive integration capabilities, the decisive factors were the performance and variety of functions, especially in the editorial and self-service areas.
« We are pleased to offer our customers added value for an individual and service-oriented customer dialogue with USU Knowledge Management, » said Sven Kolb, CEO of USU.
This press release is available on USU site.
About the USU
As a leading provider of IT and customer service management software and services, USU enables businesses to meet the demands of today’s digital world. Global organizations use our solutions to cut costs, become more agile and reduce risk, with smarter services, simpler workflows and better collaboration. With over 40 years of experience and offices around the world, the USU team takes customers into the future.
In addition to USU GmbH, founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.
Further information: https://www.usu.com
USU Software AG
Dr Thomas Gerick
USU Software AG