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USU partners with Voxai Solutions to provide a superior knowledge management solution for Genesys users

Boston, January 19, 2022 – USU Knowledge Management announced a partnership agreement with Voxai Solutions, a leading provider of Genesys-based contact center solutions. These two market leaders are joining forces to bring Genesys unmatched expertise coupled with access to a mature, AI-powered Knowledge Management solution, USU knowledge management.

« This exciting new partnership leverages Genesys’ best-in-class CX Consulting and Implementation Services on the market with all the CX and EX benefits offered by purpose-built Knowledge Management, offering Voxai customers a more comprehensive solution set. » said Mel Passarelli, President and CEO of USU Solutions, Inc.

USU’s knowledge management solution helps service organizations deliver fast, accurate, consistent and personalized multi-channel support, improving efficiency and reducing costs. Designed specifically for service use cases, USU Knowledge Management enables contact centers to exceed customer expectations and deliver operational and strategic value to the business. This enables organizations to deliver greater employee engagement and superior customer experiences.

“Voxai is excited to partner with USU to offer our customers an industry-leading Knowledge Management system. With the cost of labor rising across the country, our customers are looking for solutions that enable their workforce to be more efficient and effective. The USU partnership will give us the opportunity to help our customers deliver a truly exceptional customer experience,” said Sunil Rudraraju, CEO of Voxai Solutions.

“Partnerships are a key part of USU’s strategy to bring modern knowledge management to the US market, and we are excited to partner with Voxai Solutions to help Genesys users experience the full benefits of mature KM, built specifically for customer service . » said Chris Rall, director of sales for North America. « Our KM platform will help users harmonize support across channels and handle higher volume, with or without the same staff. »

This press release is available at https://www.usu.com.

About the USU
As a leading provider of IT and customer service management software and services, USU enables businesses to meet the demands of today’s digital world. Global organizations use our solutions to cut costs, become more agile and reduce risk, with smarter services, simpler workflows and better collaboration. With over 40 years of experience and offices around the world, the USU team takes customers into the future.

In addition to USU GmbH, which was founded in 1977, the subsidiaries USU Technologies GmbH, USU Solutions GmbH, USU Solutions Inc. and USU SAS also belong to USU Software AG (ISIN DE 000A0BVU28), which is listed in the Prime Standard of the German Stock Exchange.

Further information: https://www.usu.com

Learn about Voxai solutions
Voxai Solutions works with companies to manage, transform and enhance customer and employee engagement platforms to enable extraordinary customer experiences and improve business outcomes. As a Genesys partner and cloud solutions provider, Voxai offers comprehensive services expertise across the entire Genesys product suite. 16 years, thousands of projects and billions of transactions for Fortune 500 commercial and government customers have resulted in Voxai Value. The Voxai Value is our comprehensive, experience-tested approach to solution management that supports companies looking to deliver an extraordinary customer journey.

Forward-Looking Statements
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including statements by Darren Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the « Society »). In some cases, such forward-looking statements may be identified by terms such as « believe », « expect », « seek », « may », « will », « intends », « should », « project », « anticipate », “plan”, “estimate” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the Company’s actual results or performance to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market needs; decline in demand for the Company’s products; inability to develop and timely introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; the inability to maintain certain marketing and distribution agreements; the Company’s reliance on third party cloud computing platform providers, hosting facilities and service partners; computer security attacks or other security breaches against the Company; the effect of recently enacted or amended laws, regulations or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the US Securities and Exchange Commission (the « SEC »). For a more detailed description of the risk factors and uncertainties affecting the Company, please refer to the Company’s reports filed with the SEC from time to time, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release and the Company undertakes no obligation to update or revise them, except as required by law.

USU Solutions, Inc
Jessica Bishop
Marketing Manager
Email: jessica.bishop@usu.com

USU Software AG
Dr Thomas Gerick
Corporate communication manager
Email: thomas.gerick@usu.com

USU Software AG
Investor Relations Manager
False concern
Email: falk.sorge@usu.com